Each day Universal Studios Hollywood creates unforgettable experiences for our guests from around the world. We bring to life the ultimate Hollywood experience with our real working movie studio and heart-pounding rides, shows and attractions that put you inside some of the world’s most popular movies and TV shows. USH offers something for everyone from thrill seekers to movie lovers to family fun for all ages. Our Team Members are passionate individuals who create memorable moments whether it’s on the studio lot, or in our conference rooms, theaters, or kitchens. We believe in the talent of our team members. It’s our passion and commitment to excellence that drives our business to succeed in everything we do across the park. We believe in a culture of family and fun, here you can make a difference and build your career!
NBCUniversal owns and operates over 20 different businesses across 30 countries including a valuable portfolio of news and entertainment television networks, a premier motion picture company, significant television production operations, a leading television stations group, world-renowned theme parks and a premium ad-supported streaming service.
be your authentic self. As a company uniquely positioned to educate, entertain and empower through our platforms, Comcast NBCUniversal stands for including everyone. We strive to foster a diverse and inclusive culture where our employees feel supported, embraced and heard. We believe that our workforce should represent the communities we live in, so that together, we can continue to create and deliver content that reflects the current and ever-changing face of the world.
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Summary
Direct the operation of 8-12 quick service branded restaurants with sales volume ranging from 20M-30M per year. Responsible for implementation of strategic planning to optimize restaurant profits while adhering to quality, cleanliness and guest service standards. Ability to create and foster a cohesive team while demonstrating organizational, planning, delegation, mentoring and coaching skills.
Essential Functions
- Fluent understanding of restaurant & food service P&L’s (labor & food & beverage costs), financial metrics & venue budgets.
- Understand the role that the Area Manager plays in supporting all internal customers (staff) so that they are able to provide excellent products and services to our paying guests.
- Accountable for creating and implementing GSAT (Guest Satisfaction) & TSAT (Team Satisfaction) action plans at the venue level to drive guest service & employee satisfaction.
- Ensure compliance with all local, state and federal laws regarding food quality, safety, labor, employment, and Union guidelines, as well as Company policies and procedures. Follow up on Environmental health related cases & training to promote and continuously improve departmental safety.
- Partner with Human Resources Manager to continuously train, develop and promote all restaurant teams through individual performance planning.
- Partner with Shared Services’, training department & culinary Training positions to ensure proper new venue planning and new product roll-outs.
- Partner with Quality Assurance department to ensure that the highest levels of safe food handling practices are being met. Train& develop teams to have strong understanding of the importance of food safety.
- Responsible for performance evaluations, disciplinary recommendations and succession planning and management development to ensure needs are met.
- Maintain or exceed weekly budgeted variable operation profit by controlling cost of goods & variable labor.
- Maintain safety, guest service, cleanliness and food quality standards.
- Responsible for monitoring daily business performance and making recommendations to maximize current trends.
- Communicate with Managers departmental and corporate objectives.
- Discuss restaurant challenges to Senior Management with recommendations for improvement.
- Review and analyze restaurant performance results daily while identifying and resolving opportunities with Managers with a goal of exceeding annual cash flow targets.
- Review weekly schedules and staffing levels maintaining competent, motivated, guest service oriented employees.
- Work with counterparts in food to maintain a Person in Charge for all areas at all times of park operation.
- Performs other duties as assigned
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- High School diploma or GED required / Undergraduate Degree in Hospitality or Business Field Preferred
- Minimum 5-7 years management & food industry experience with multiple large high volume food service operations exceeding over $15M in revenue/sales.
- Must be available to work on weekends, holidays and nights
- Required On-Site: This position is required to be performed full-time from an NBCUniversal-designated worksite.
This position is eligible for company sponsored benefits, including medical, dental and vision insurance, 401(k), paid leave, tuition reimbursement, and a variety of other discounts and perks. Learn more about the benefits offered by NBCUniversal by visiting the Benefits page of the Careers website. Salary range: $90,000 – $105,000 (Bonus eligible)
Desired Characteristics
- Associate or Bachelor’s degree (or equivalent) in hospitality management or business administration preferred.
- Must be able to express ideas clearly and logically
- Must demonstrate good judgment and a strong sense of ethics in deciding how to respond to the guests concerns and issues while keeping company business models in mind
- Must have proven track record in leading & developing large teams through coaching, mentoring & training.
- Strong customer service skills and the ability to identify key elements of guest concerns when replying to guests
- Must have excellent written and verbal skills to effectively communicate with all levels of the organization
- Must be proficient in MS Word, Excel, food related Point of Service system (i.e. EATEC & Clarity)
- Ability to develop organic growth and revenue plans (operations and menu engineering, development and implementation of suggestive selling programs, etc.) with proven track record.
Must have proven success in controlling costs, maximizing profit and directly supervising multiple managers - Strong customer service, interpersonal and organizational skills
- Able to provide creative solutions to guest situations
- Ability to work in a high paced, repetitive team work environment
- Theme park experience preferred
- Experience managing in a union environment
- Strong interpersonal and analytical skills
- Quick thinker with the ability to make sound decisions
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As part of our selection process, external candidates may be required to attend an in-person interview with an NBCUniversal employee at one of our locations prior to a hiring decision.
NBCUniversal’s policy is to provide equal employment opportunities to all applicants and employees without regard to race, color, religion, creed, gender, gender identity or expression, age, national origin or ancestry, citizenship, disability, sexual orientation, marital status, pregnancy, veteran status, membership in the uniformed services, genetic information, or any other basis protected by applicable law.
NBCUniversal will consider for employment qualified applicants with criminal histories, or arrest or conviction records, in a manner consistent with relevant legal requirements, including the City of Los Angeles’ Fair Chance Initiative For Hiring Ordinance, the Los Angeles County Fair Chance Ordinance for Employers, and the California Fair Chance Act, where applicable.
If you are a qualified individual with a disability or a disabled veteran, you have the right to request a reasonable accommodation if you are unable or limited in your ability to use or access nbcunicareers.com as a result of your disability. You can request reasonable accommodations by emailing [email protected].