JOB DESCRIPTION

Position Title: General Manager

Reports to: District Manager and/or Director of Sales

POSITION:
The General Manager will oversee all studio functions from sales to instructors. They will lead all sales efforts; drive membership growth and endeavor to prevent member attrition. The General Manager will hire, train and manage Sales Associates within their studio.

The General Manager will utilize discretion and independent judgment in managing the studio and directing the work of employees.

RESPONSIBILITIES:
Lead generation including Grass Roots Marketing and Networking

Implement sales process to schedule prospects into Intro classes

Membership sales

Manage staff schedule

Ensure that studio retail/products are stocked with accurate inventory counts

Train and Supervise Sales Associates

Hire/Manage instructors at the studio

Proficiency in ClubReady, to include revenue reports, attendance reports, etc.

Review instructor evaluations and assist in mentorship/disciplinary action as needed

Independently make decisions related to high level customer service

Collect out-standing dues

Maintain cleanliness and organization of the Pilates Studio

Enforce Club Pilates policies and procedures

Ensure all forms, administrative supplies, and studio literature is stocked and visible

Schedule and participate in networking/community events and studio promotions

Strategically manage marketing campaigns to generate leads for the studio

Any other duties as assigned

The employee is expected to adhere to all company policies, including the policy of at will employment.

REQUIREMENTS:
2+ years of retail/service sales or fitness sales experience.

Confident in generating personal sales and training Sales Associates in sales

Ability to manage and drive 4 revenue streams: memberships, retail, private training, and teacher training

Must be fluent in English and have excellent communication and strong interpersonal skills in person, on the telephone and via email

Ability to excel in a fast changing, diverse environment.

Ability to recognize areas of improvement and make changes using good judgement.

An affinity and passion for fitness.

Solid writing and grammar skills.

Highly organized, proficient in data management, ability to prioritize and meet deadlines.

Professional, punctual, reliable and neat.

Strong attention to detail and accuracy.

Trustworthy and ability to handle confidential information.

Ability to work harmoniously with co-workers, clients and the general public.

Proficiency with computers and Studio software.